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Support

Last updated: October 8, 2026

Having a problem or a question? Write to us at hello@everflowlabs.io. We answer in English or Spanish. If it's about a purchase or your account, include the ID shown in Profile (in the app) or in Account (on the website).

My purchases don't show up on a new phone

In the app, tap “Restore purchases” in Profile, in the Store or on an episode's paywall, with the same Apple ID or Google account you bought with. If you saved your account with an email, sign in with it from Profile.

How do I cancel VIP?

If you bought it in the app, cancel it in the store: on iPhone, Settings → your name → Subscriptions → LoveTells; on Android, Google Play → your profile → Payments & subscriptions → Subscriptions → LoveTells. If you bought it on lovetells.com, go to Account and choose “Manage or cancel VIP”. More in the subscription terms.

I want a refund

Purchases made in the app are refunded by Apple (reportaproblem.apple.com) or Google (through Google Play), under their rules. For purchases on lovetells.com, write to us at hello@everflowlabs.io within 30 days.

I want to delete my account

In the app, Profile → Delete account. You can also do it at lovetells.com/account/delete.

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